Shipping & Returns
Free worldwide shipping and free returns
Every order ships free, with tracking, to the UK, the USA and worldwide. No minimum spend and no code needed. Most orders are delivered within 2 to 7 business days.
Need it faster? Priority tracked shipping (1 to 5 business days) is available at checkout for £9.95.
Delivery times
- United Kingdom: usually 2 to 7 business days, free and tracked.
- United States: usually 2 to 7 business days, free and tracked.
- EU, Canada, Australia, GCC and rest of world: usually 2 to 7 business days, free and tracked. Some destinations can take a little longer depending on local customs.
Your tracking number is emailed to you as soon as your order is dispatched.
Free returns and exchanges
30-day free returns from the delivery date. If you don't love it, return it for a full refund, no questions asked and no restocking fees. Opened and used bottles are accepted, because we want you to test the scent on your skin. Prefer a different scent? We exchange for free.
To start a return, email support@houseofwatan.com with your order number. We'll send you a prepaid return label and refund the full purchase price to your original payment method within 5 business days of receiving the bottle back.
Damaged or missing items
If your order arrives damaged or anything is missing, email us within 7 days of delivery with photos. We'll send a replacement or a full refund, whichever you prefer.
Customs and duties
UK and EU orders ship duty-paid. Orders to other countries, including the US, Canada, Australia and the GCC, may be subject to local import duties or taxes charged by the destination country's customs. These are not collected by us at checkout.
Order changes
If you need to change or cancel your order, email us within 2 hours of placing it. Once an order has been processed for dispatch we can't intercept it, but you can always return it free under the 30-day policy.
House of Watan Ltd, Company No. 16808132.